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Service Support

Home > Customer Service Support

OUR COMMITMEN
Service Philosophy

From the first inquiry to the product reaching the end user, our English-speaking service team provides full support
Answering questions about the import process
Answering questions about the import process
Providing product technical support
Providing product technical support
Handling after-sales needs
Handling after-sales needs
making international cooperation simple and smooth.
Service Philosophy

Service Scope

We provide comprehensive and professional services to support your business every step of the way,ensuring smooth cooperation and worry-free after-sales experience
SERVICE TYPESSPECIFIC SERVICES INCLUDESERVICE METHODS
Import Process Support
Import Process Support
Customs clearance document preparation,
import policy consultation, logistics coordination
Email
Email/Phone/Online
Product Consultation
Product Consultation
Product selection advice, technical parameter interpretation,
customized needs communication
Online
Online/Video Conferencing
Technical Support
Technical Support
Warranty service, spare parts supply,
returns and exchanges coordination
Online
Online/Remote Assistance
After-Sales Service
After-Sales Service
Usage guidance, troubleshooting, maintenance suggestions
Local
Local Warehouse Support + Remote
Team Advantages

OUR STRENGTH
Team Advantages

  • Fluent in English
    Fluent in English,
    able to communicate without barriers
  • Familiar with
    Familiar with
    international trade processes
  • Understanding
    Understanding
    product technical details
  • Rapid response
    Rapid response
    mechanism
Frequently Asked Questions
  • Q1

    Are you a manufacturer or trading company?

    We are an experienced E-bike manufacturer with our own factory in China, a modern Grade-A office, and a complete E-bike supply chain.

    Our factory covers 20,000+㎡, with 300,000+ units annual capacity and 25,000+ pieces monthly output.

  • Q2

    Do you have overseas warehouses?

    Yes. We have overseas warehouses in Australia, the United States, and Europe.

    This helps our partners shorten delivery time, reduce inventory pressure, and serve local customers faster.

  • Q3

    Do you provide warranty service?

    Yes. We provide a one-year warranty for our E-bike products.

    We also support spare parts supply to help partners handle after-sales service more efficiently.

  • Q4

    Do you have overseas spare parts support?

    Yes. We have overseas after-sales spare parts warehouse support.

    This helps E-bike shops, bicycle shops, rental companies, distributors, and wholesalers respond faster to local customers.

  • Q5

    What certifications do your E-bikes have?

    Our products can support CE, FCC, GS, RoHS, LVD, EMC, UKCA, EN15194, UL2489, MD, and ISO9001.

    These certifications help partners enter different markets with more confidence.

WE'RE HERE TO HELP

Let's Talk !

If you would like to learn more about fat tire vehicles, have any questions, explore cooperation opportunities, or arrange a consultation, please fill in the required information.

Our representative will be happy to answer your questions or provide assistance and will contact you as soon as possible.

  • Quick Response

    Quick Response

    We reply within 24 hours

  • Expert Support

    Expert Support

    Professional team at your service

  • Your Information is Safe

    Your Information is Safe

    We respect your privacy

GET IN TOUCH

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Shenzhen QMWHEEL Vehicle Industry Co., Ltd.
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